About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

About the Role

We’re seeking an experienced Director of Technical Support to lead our global 24⁄7 two-tiered support organization of Technical Support Advisors (Tier I) and Technical Support Engineers (Tier II). You’ll own the full technical support function from SLA governance and escalation frameworks to tooling strategy and team development, while serving as a strategic partner to Engineering, Product, and Customer Solutions.

This is an opportunity for you to shape a support organization that doesn’t just react to customer issues, but proactively surfaces product intelligence, drives quality improvements, and becomes a competitive differentiator for Ada in the enterprise market. Critically, you will be expected to leverage Ada’s own AI platform, Claude and MCP integrations to automate workflows, improve team productivity, and set a new standard for AI-native support operations.

Outcomes

• Champion Ada’s own platform for customer support automation while owning the end-to-end technical support KPI framework, including SLA design, enforcement, and continuous optimization across all tiers, along with metrics such as CSAT, escalation rates, deflection rates, and SLA adherence.
• Build and maintain an escalation framework that bridges Tier I and Tier II support and connects cleanly to Engineering and Product, serving as the executive escalation point for high-severity, high-impact client issues.
• Build AI-powered workflows and set measurable AI adoption targets for the team; running regular assessments and driving continuous improvement in how AI is embedded into daily support workflows, with defined success metrics including AI-assisted ticket resolution rate, deflection rate improvement, and time-to-resolution benchmarks.
• Act as the strategic connector between Technical Support, Engineering, Product, and Customer Solutions, translating raw client feedback into structured, and actionable bug reports.
• Represent technical support at the leadership level, contributing to product strategy and roadmap prioritization as both a practitioner and a thought leader.
• Instill rigorous backlog hygiene and queue management practices across the support organization.
• Leverage observability data and AI tooling to identify systemic issues before they impact clients at scale.

About You

• Experience in technical support or customer-facing technical roles, with recent years in a senior leadership capacity managing multi-tiered teams.
• Proven track record building and scaling technical support functions in high-growth B2B SaaS, CX, or AI-native environments
• Deep expertise troubleshooting RESTful APIs, cloud-based services, middleware, and modern authentication mechanisms (OAuth 2.0, JWT) utilizing debugging tools and practices: Postman, Swagger, Datadog, log analysis, and source code review; hands-on experience with LLM-based tooling, prompt engineering, AI agent workflows, and MCP integrations is required.
• You don’t just understand AI tools, you use them daily. You think naturally about how to automate, augment, and scale work using AI.
• You have a demonstrable track record of implementing AI workflows in a support or operations context — you can point to specific tools you built or deployed, workflows you automated, and measurable outcomes you drove.
• Exceptional people leader with demonstrated ability to build cohesive, high-performing teams across technical disciplines.
• Strong cross-functional influencer; you earn the trust of Engineering and Product through technical credibility, not just organizational authority.
• Excellent communicator who can shift fluidly between technical depth with engineers and executive-level storytelling with senior stakeholders.
• You’re energized by the idea of using Ada’s own platform to make your team more effective, and you hold yourself to the same standard you’d set for customers.
• You understand enterprise client dynamics and can navigate complex organizational relationships

#LI-NS1

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.

This role is fully remote within the US.

What You’ll Do

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer’s trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

What You Bring

• 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
• You’re familiar with DRGs and how they translate into payment
• You take radical ownership over your clients’ success
• Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
• You are gracious, empathetic, and excellent in written and verbal communication
• You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
• You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
• You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

Nice to Haves

• Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
• Prior experience at a startup–especially as the first Customer Success Manager on a team
• Experience using Salesforce, ChurnZero, or similar
• Comfort with ad hoc data analytics

Compensation

• $140,000 - $160,000 salary

#LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options– Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Main Areas of Focus: Subscription/recurring giving growth · Donor acquisition, retention & lifecycle · Paid media leadership

Location: Remote, Nashville, TN preferred · Monthly travel to Nashville required

Eligibility: charity: water hires from all 50 states. At this time, we are only considering candidates eligible to work in the U.S. without sponsorship.

HIGHLIGHT

As Director of Consumer, you will own charity: water’s most important revenue mandate: growing the Spring, our recurring giving community and the financial engine that sustains the mission. You’ll lead a team responsible for every stage of the consumer donor journey, from first gift to long-term commitment, building the systems, programs, and channels that bring new donors in and deepen their connection over time. Reporting directly to the VP of Global Marketing & Partnerships, you will own a full-funnel fundraising strategy spanning paid acquisition, lifecycle retention, and campaign management; directing agency and contractor partners on paid media while managing two direct reports. This is a role for someone who thinks in lifetime value, builds in systems, leads with data, and is energized by the idea that more Spring donors means more clean water for communities in need.

JOB SUMMARY

The Director of Consumer will  own charity: water’s $25M+ consumer revenue target. Your north star is Spring: the number of recurring donors enrolled, how much they give, how long they stay, and how many move deeper into their giving over time.

You set the strategy, hold the brief, and own the outcomes: campaigns drive 1x giving, lifecycle keeps donors and moves them deeper and paid media finds the next audience. Your job is to architect that engine and hold all of it accountable to Spring growth.

Paid media is central to this role. You are fluent in performance marketing — strategy, channel mix, audience targeting, creative testing, budget management and experienced directing agency partners to execute against your vision. Long-term, you’re building toward an AI-optimized model that reduces cost and agency dependence. You understand where that trajectory leads and are actively steering toward it.

YOU’LL BE RESPONSIBLE FOR…

Spring Revenue & Donor Growth

• Owning charity: water’s Spring recurring revenue target — acquisition, retention, upgrade, and LTV — as the primary measure of team success

• Building and managing the full-funnel consumer donor journey from first gift through multi-year commitment. Actively looking at how to accelerate a donor’s depth of giving and move consumer donors into Mid & Major portfolios

• Designing and optimizing the 1x-to-Spring conversion pathway, evaluating one-time giving programs primarily through a recurring conversion lens

• Partnering with the VP and Revenue Resources team to define ‘major donor ready’ signals and build the handoff infrastructure that captures them

Paid Media & Agency Leadership

• Owning paid acquisition strategy across all channels (paid social, paid search, TV/CTV, display, direct mail); setting the brief, directing agency and contractor partners, and holding them accountable to performance

• Managing a multi-channel paid media budget with rigor — forecasting, tracking, and reporting on CAC, CPA, ROAS, and revenue attribution

• Building toward an AI-optimized media operating model that replaces long-term agency dependence,  staying current on how AI is reshaping paid acquisition and accelerating its integration it into how the team operates

Team Leadership & Channel Management

• Managing and developing two direct reports: Campaign Senior Manager and Lifecycle Senior Associate, with clear performance expectations and regular developmental feedback

• Building the feedback loops between paid media, lifecycle, and campaign functions that compound learning across every activation

• Owning channel performance metrics: CPA, ROAS, retention rate, upgrade rate, Spring conversion from 1x, and LTV

• Leading the Consumer team’s experimentation and testing infrastructure; frameworks that generate learning across creative, audience, and channel, not one-off tests

Systems & Cross-Functional Collaboration

• Partnering with Growth Product to improve Spring conversion rates, ARPU, and retention through landing page and onboarding experimentation

• Partnering with Data & Analytics to establish Spring donor performance reporting as a single source of truth across acquisition, retention, upgrade, and LTV

• Collaborating with Corporate Partnerships on shared audience strategy; partnership-driven awareness feeds paid retargeting poolsWorking with Revenue Resources on the upgrade pathways that move Spring donors toward major giving

• Integrating AI tools into Consumer team workflows; creative optimization, audience targeting, performance monitoring

YOU MUST HAVE…

• 8-10 years in consumer marketing or fundraising with direct ownership of revenue targets, including significant time in a growth or performance marketing capacity

• Hands-on paid media experience, you have personally directed paid acquisition strategy across digital channels (Meta, Google, paid social) and understand media planning, audience targeting, creative testing, and budget management at a meaningful scale. Agency direction experience required.

• A commitment to integration & collaboration. You’re more eager to see the organization’s revenue grow then just Consumer. You work well with Product, Engineering, and Design teams to deliver exceptional experiences and strong experimental designs.

• Extensive experience with subscription or monthly giving programs.  You have owned a recurring revenue product (subscription, membership, or monthly donor program) and have demonstrated results in acquisition, retention, and upgrade.

• Full-funnel fluency: you’ve managed or closely directed paid acquisition, lifecycle communications, and campaign programs as an integrated system, not separate functions

• Experience managing direct reports and agency or contractor relationships. You’ve developed people and held external partners accountable to performance

• Strong analytical instincts. You are comfortable with CAC, LTV, retention cohort analysis, and the metrics that distinguish a healthy recurring revenue program from one quietly eroding

• Clear POV on how AI is changing paid media and marketing operations and a track record of leaning into new tools before they become standard

IT’S AN ADDED PLUS IF YOU HAVE…

• Experience in nonprofit fundraising or with mission-driven consumer audiences

• Familiarity with direct mail as a channel; audience segmentation, cadence strategy, creative testing

• Experience building or scaling a recurring giving or membership program from the ground up

YOU’LL BE SUCCESSFUL IF…

You are Spring-obsessed. You think about donor lifetime value, recurring enrollment, and retention rate the way a SaaS operator thinks about MRR and churn. You know that a donor who stays is worth more than three who leave. The mission is the reason the number matters and you hold both.

You think in systems, not tactics. You don’t just run campaigns, you build the infrastructure that makes every campaign smarter than the last. Testing frameworks, performance feedback loops, cross-channel learning; these are how you create leverage from a lean team.

You lead people with clarity. Your team and agency partners know what they own, what success looks like, and how their work connects to the larger goal. You develop talent, resolve ambiguity early, and create an environment that attracts strong performers.

You are AI-forward, not AI-curious. You’ve already started building AI into how you work; creative testing, audience analysis, performance monitoring. You understand where media buying is going and are building toward it, not managing around it.

You take initiative.

You see something that needs improvement and you take action. You propose solutions to problems and research subjects that will help you do your job better. You’re proactive about making sure various departments have the information they need about your projects.

You have a team ethos.

You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

TEAM OVERVIEW

The Marketing & Partnerships team is a deeply passionate and highly skilled group of storytellers, marketers, and makers. We create innovative campaigns, craft powerful stories, and deliver world-class experiences to help the world, along with our amazing community of supporters, become more aware of the global water crisis and inspire them to join us in our mission to end it.

HIRING TIMELINE

This role was posted on June 1, 2026 and will remain open for approximately 90 days.

SALARY RANGE

This is an exempt role with a range of $149,000 - $158,000 a year.

BENEFITS & PERKS

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 85% + Dental/Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, and a You-do-You Perk

TSA Pre-check reimbursement

Flexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch

2-4 annual travel requirements that foster team alignment, connection and in-person collaboration

ORGANIZATIONAL OVERVIEW

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.

Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of  what we do:

• UK & Ireland’s premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW
• We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

Job Description

Overview

As an AI Technical Lead / Architect focused on Generative and Agentic AI, you will architect, design, and lead the delivery of production-ready, enterprise-grade AI systems. You will take ideas from early experimentation and prototypes through scalable, secure, and reliable AI solutions used by real customers and internal users.

The role focuses on building intelligent, agent-based systems that can reason, plan, integrate with tools, and make autonomous decisions at enterprise scale.

Strong engineering mindset with end-to-end ownership, experience delivering real-world AI solutions at enterprise scale, and ability to mentor and influence across teams.

Key Responsibilities

Technical Leadership & Architecture

• Provide technical leadership and architecture for Generative and Agentic AI initiatives
•  Design end-to-end AI system architectures covering orchestration, data, APIs, security, and deployment
• Build LLM-based solutions using RAG, embeddings, prompt engineering, function calling, and agentic workflows
• Ensure production readiness including CI/CD, testing, observability, scalability, security, and cost optimization
• Mentor AI engineers and collaborate with business and technology stakeholders

Generative & Agentic AI Engineering

• Design and build LLM-based systems using techniques such as:
•  Retrieval Augmented Generation (RAG)
•  Embeddings and vector search
• Prompt engineering and prompt optimization
• Function calling and tool usage
• Agentic and multi-agent workflows
• Build AI systems that integrate LLMs with APIs, data platforms, enterprise applications, and workflow engines
• Apply modern AI evaluation approaches including automated testing, benchmarking, and qualitative + quantitative LLM evaluation

Engineering Exc ellence & Operations

• · Apply strong software engineering and distributed systems principles to AI development
• · Design for observability, including logging, metrics, tracing, alerts, and model performance monitoring
• · Diagnose and resolve production issues related to latency, reliability, data quality, and model behavior
• · Balance innovation speed with operational excellence and long-term maintainability

Collaboration, Enablement & Mentorship

• · Work closely with business stakeholders to translate real-world problems into AI-driven solutions
• · Partner with AI engineers, data scientists, and platform teams to scale delivery
• · Mentor and coach engineers on Generative AI, Agentic AI, and cloud-native best practices
• · Support low-code and Copilot/Flow-style solutions where appropriate, while ensuring architectural integrity

Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.

• 10+ years of experience in software engineering

Programming & Engineering

•  Python
•  REST APIs
•  CI/CD pipelines
•  Automated testing
•  Distributed systems design
• Generative & Agentic AI
•  Generative AI and LLM-based systems
• Agentic and multi-agent workflows
• Retrieval Augmented Generation (RAG)
• Embeddings and vector databases
• Prompt engineering and prompt optimization
•  LLM evaluation and testing strategies

· Cloud & AI Platforms

• Azure OpenAI
• Azure AI Services
•  AWS Bedrock
• Amazon SageMaker

· Production & Operations

• Observability (logs, metrics, tracing, alerts)
• Monitoring and reliability engineering
• Performance tuning and cost optimization

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address][EM1]  at Version 1. We will consider all requests carefully, respectfully and confidentially.Video links:

https://www.youtube.com/watch?v=F_d3ELTH5zo

[EM1]Please add the email address for the lead recruiter

The Role

This is an exciting role at the intersection of business building, AI First thinking, and product development. As a Chief of Staff you operate in founding mode. You will work closely with the CEO and Founder with a clear mandate: identify, design, and drive AI powered growth opportunities.

You will develop a deep understanding of market workflows, client needs, and untapped growth potential. You will translate those insights into concrete product requirements, priorities and compelling business cases. From discovery and prototyping through to go-to-market execution, you own the full arc.

What You’ll Do

Evaluate growth options strategically:

• You assess which AI-powered opportunities are genuinely relevant for Alasco - product innovations, AI-native workflows or Real Estate specific solutions. You cut through the noise quickly, identify where real potential lies, and form concrete, decision-ready views.

Run continuous discovery:

• This involves talking directly with real-world users and clients to understand workflows, constraints, and failure modes. You work in close collaboration with our Engineering and Product teams.

Own AI use cases:

• From discovery to rollout, you define, prioritize, and ship AI features with clear success criteria. You experiment hands-on with AI and don’t rely on engineering to explain what a model can do. You prompt, test, evaluate outputs, and bring those insights directly into product decisions.

Track the ecosystem:

• You monitor adjacent developments, competitor moves, client signals, and relevant research to align with positioning and pricing.

Align stakeholders around explicit trade-offs:

• You keep Product, Design, Engineering, Management, and Go-to-Market aligned. You define metrics for outcomes, quality, and adoption - and you steer by them.

What You Bring

• 3-5 years of experience in a high-performance environment like strategy consulting, venture capital, a high-growth start up, or you have founded something yourself.
• Proven end-to-end product ownership experience or equivalent responsibility in B2B SaaS business operating in complex, high-stakes domains.
• Technical background and mindset, including the ability to work with complex technical systems, and hands-on coding experience is a strong plus.
• The ability to manage ambiguity: you turn unclear, open-ended problems into structured plans and concrete next steps.
• Truly AI native: you use AI tools every day and are energized by the opportunity to develop our entire organization’s AI capabilities.
• Precise, confident communication in both fluent German and English. You make decisions, stand behind them, and create clarity for the team - even when the answer is uncomfortable.

Why Alasco

• ESOP: You participate in Alasco’s long-term success.
• AI-first, not AI-washed - we are building AI into the core of our product, not bolting it on as a feature.
• Munich HQ with a hybrid-friendly culture and a team that takes craft seriously.
• Workation: Up to 4 weeks per year.
• Vacation: 28 days off to recharge.
• Navit or Wellpass: €40/month subsidy for mobility, fitness, and wellbeing.
• Company & team events: Regular offsites, team get-togethers, and moments worth celebrating.
• A product problem space that is genuinely hard and genuinely worth solving.

About Alasco

Real estate is one of the world’s largest, most capital-intensive and least digitized industries. We’re changing that. Alasco is building the leading AI Platform for Real Estate, purpose-built for an era in which AI fundamentally reshapes how decisions are made. If you want to work where technological possibility has a direct seat at the decision-making table, this is your place.

We ship AI and software that is already in production today, making investment and construction decisions measurably better for our customers. And we’re just getting started.

We welcome applications from all people. Regardless of gender, origin, religion, age, sexual orientation, or disability. And if you don’t meet every single point 100%, apply anyway.

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an Engineering Manager to build, develop, and partner with a growing team of 5-10 ML Engineers working on AI systems that power our digital forensics capabilities. You’ll be responsible for hiring, coaching, career development, and performance; raising the bar on AI/ML craft by shaping standards, developing engineers, and building a strong community of practice across the team.

Distributed across Canada and Sweden, our MLEs work in cross-functional groups alongside Software Engineers and SDETs, and are organized around missions like Search and Enrichment rather than by technical discipline. As part of the AI Engineering leadership team, you’ll work alongside peers to build cohesion across those groups, partner with Tech Leads to shape how we approach difficult technical problems, and collaborate with Product and UX to make sure the team is solving the right problems for our users.

From building AI that investigators can trust to turn months of case work into days, to figuring out what ‘good’ looks like when users are searching for a needle in a haystack they’ve never seen before, our team works on challenging and meaningful problems. If these are the kinds of problems that interest you, then you will feel at home on this team!

What You’ll Do

• Drive operational excellence. Stay accountable for what the team ships, and continuously improve how we work by building frameworks for efficient, high-quality delivery. Protect team autonomy by bringing clarity and keeping decision making complexity low.

• Guide technical execution. Stay close enough to the technical work to ask sharp questions, spot risks, and help the team weigh trade-offs. Partner with Tech Leads to ensure complex initiatives have the right direction, and that our systems are adaptable and aligned with long-term goals.

• Coach and grow engineers on the team. Help them scope ambiguous projects, navigate tough technical trade-offs, and prepare for high-stakes conversations. Create opportunities for them to take ownership and expand their impact, and support them through clear, actionable feedback.

• Foster a culture of experimentation. Create an environment where the team can safely share and test ideas, measure results, and learn quickly from each other and our data to keep pace in a rapidly evolving space.

• Lead with context and collaboration. Work across Product, UX, and engineering leadership to align roadmap goals with team capacity and ensure the team is solving the right problems for our users.

• Nurture a high-performing, distributed team. Evolve our processes and communication patterns to enhance our distributed collaboration while maintaining a high level of trust within the team. Leverage our time zone coverage in Canada (ET/MT) and Sweden (CET) as an advantage, not a constraint to overcome.

• Drive thoughtful AI-assisted development practices. Figure out where AI development tools accelerate the team versus where they create risk, and raise our standards accordingly. Cut through the noise to determine what adds real value vs. what is only hype.

What We’re Looking For

We are looking for a leader who combines genuine passion for developing people with enough AI/ML depth to coach effectively, weigh in on technical trade-offs, and raise the bar on our practices. We care more about demonstrated impact and capabilities than whether you check every box.

• 3+ years managing or leading teams of engineers, with a track record of building healthy teams, delivering results, and coaching people through growth (regardless of title);

• Hands-on experience building applied AI/ML systems. Enough to understand what good looks like, evaluate technical judgment, and have credible conversations on technical topics with the team;

• A genuine coaching mindset. You find satisfaction in other people’s growth, give direct and useful feedback, and have coached Senior and Staff-level engineers; people who don’t need hand-holding but benefit from thoughtful partnership;

• Sound technical judgment. You can navigate complex decisions, weigh trade-offs, and help teams move toward adaptable, maintainable solutions, even when the right answer isn’t obvious;

• Strong cross-functional instincts. You communicate clearly with engineers, PMs, UX, and leadership, and understand that your job is to make the whole system work, not just to deliver features;

• Experience working effectively across distributed teams. You understand that “remote” and “distributed” are different things, and know how to build cohesion when people aren’t in the same room;

• Familiarity with AI-assisted development tools and a perspective on how to effectively integrate them into engineering workflows and team practices;

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience.

Nice to Have Skills

• Experience in high-stakes domains (security, healthcare, legal) where correctness matters;

• Experience with AI/ML in constrained deployment models (on-prem, edge, air-gapped);

• Experience building and operating scalable, distributed systems;

• Familiarity with MLOps tooling (e.g., experiment tracking, model versioning, CI/CD for ML).

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

784,000 - 1,250,000 (SEK) a year

Salary range (min - max)

Position Type: New position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE– We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.

About Modern Treasury

Modern Treasury provides trusted infrastructure for money movement. The company helps teams launch and scale payment experiences in days, not months. With best-in-class developer tools and a single API for fiat and stablecoins—plus built-in compliance, ledgering, and reporting—Modern Treasury enables businesses to move money instantly, reliably, and at scale.

About the Role

As money movement becomes more programmable, buyers increasingly need guidance on how to evaluate, architect, and operate payment infrastructure. Search and AI systems are becoming a critical part of that discovery journey.

We’re hiring an SEO & AI Search Discovery Lead to help shape how the market discovers and evaluates Modern Treasury.

This role is centered on what content we create, where it lives, and how it drives discovery across both traditional search and AI-native answer engines. You will define the topics, formats, and surfaces that make Modern Treasury the authoritative source on payment infrastructure, orchestration, and PSP architecture. That includes our owned content, the developer and operator communities where buyers gather (HackerNews, Reddit, etc.), and the third-party platforms (G2, TrustRadius, YouTube, etc) that LLMs and search engines treat as authority signals. Winning in 2026 means showing up authoritatively across all of these surfaces, not just on moderntreasury.com.

You will partner closely with our design engineer, who supports technical SEO execution. Your job is to set the strategy and build the content, ecosystem, and authority standards. Their job is to make the platform deliver on them.

This is an individual contributor role for someone who understands technical buyer journeys, infrastructure storytelling, content ecosystems, and how to win organic discovery in the AI era.

What You’ll Do

• Own AEO strategy across ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews

• Map and optimize Modern Treasury’s presence across the full LLM-ingested ecosystem (HackerNews, Reddit, G2, TrustRadius, YouTube etc.) to improve AI-driven discoverability and citation weight

• Define and own the topic cluster and authority map for Modern Treasury’s core categories: payment orchestration, PSP architecture, ACH and RTP infrastructure, stablecoin rails, ledger systems, reconciliation, embedded payments, sub-account systems, multi-rail money movement

• Build evaluation content for technical and operational buyers, build vs. buy frameworks, comparison pages, architecture guides, implementation patterns

• Partner with founders, executives, and engineering SMEs to translate product and market shifts into authoritative content

• Own SEO and AEO performance analytics, connecting organic performance to pipeline and revenue

• Partner with a design engineer on technical SEO standards, schema, and structured data. You set the standard, they own execution.

What We’re Looking For

• 6 to 8 years in SEO, content strategy, or organic growth, ideally at modern B2B SaaS, fintech, infrastructure, API, or developer-tool companies

• Proven track record growing qualified organic traffic and pipeline through content strategy, not just technical fixes

• Strong perspective on how search is evolving in the AI era, with hands-on experience or active experimentation in AEO

• Highly analytical, comfortable working in large datasets to identify trends, diagnose performance shifts, and quantify opportunity

• Hands-on experience with enterprise SEO tools such as Ahrefs, Profound, or similar

• Strong understanding of technical buyer journeys, including how developers, payment ops, and finance buyers evaluate infrastructure

• Ability to write. The senior IC bar at Modern Treasury includes shipping content, not just briefing it

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual’s race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Driving the next generation of wealth.

Digital assets are redefining how wealth is created, used, and transferred. Since 2018 at Nexo, we have been building the future model of financial wealth - dynamic, accessible, and designed for a new generation of forward-thinking investors.

But technology alone doesn’t drive progress. People do.

We are a team of builders, strategists, analysts, creatives, and operators united by a shared mindset: advancement. We move fast, think long term, and take ownership. We challenge ideas, not people. We value clarity over noise and impact over optics.

What makes Nexo different?

We shape industry trends. We rethink how wealth works and build solutions that reflect that belief.

That requires a certain kind of person.

You will thrive here when you think independently and act decisively, take ownership without waiting for permission, and care deeply about quality, long-term value, and disciplined execution. The people who succeed at Nexo bring analytical depth, sound judgment, and resilience - but also curiosity and the drive to keep improving.

This is an environment for people who want to lead, create, and elevate what already exists. If building what’s next excites you, you’ll feel at home at Nexo.

Official website: nexo.com

Your role:

• Stakeholder Enablement: Act as the local bridge to central Paid, Partnerships, Creative, Web/SEO, Lifecycle, Analytics, and Product teams. Ensuring they have the context to ship the right thing, first time.
• Market Intelligence & Channel Mapping: Build and maintain a live view of the United Kingdom landscape: high‑traffic crypto/finance publishers, creator/influencer ecosystems, affiliates, events, communities, OOH opportunities, and regional ad platforms.
• HNWI Acquisition Insights: Define and refine HNWI personas, targeting hypotheses, and messaging angles that resonate locally. Identify premium media and moments that HNWIs in the UK actually consume.
• Improve Customer Experience Across Key Touchpoints: Identify gaps in landing pages, FAQs, help center, and onboarding flows specific to the United Kingdom. Provide concise briefs and QA localized assets before launch. Collaborate with central teams to prioritize fixes and experiments based on local insights.
• Turn Insights to Opportunities: Convert insights into actionable briefs and hypotheses to improve growth performance and local funnel conversion. Central growth executes; you track learnings, synthesize results, and recommend next moves.
• Positioning, Naming & Copy Localization: Adapt product names, value propositions, and tone to native English so our site, app, emails, and ads read as if written locally. Maintain a living style, glossary, and “do/don’t say” list, especially for crypto terms that differ by market.
• Reputation & Brand Safety Scanning: Monitor brand mentions, community chatter, and emerging risks; flag issues early with suggested responses or mitigations.

Your KPIs:

• Funded accounts in the United Kingdom, incl. HNWI share.
• Customer LTV and LTV/CAC payback for influenced cohorts.
• Market penetration in the United Kingdom, defined as Nexo funded accounts as a percentage of the active crypto investor base.

What makes you stand out:

• 7-12+ years as a senior growth or marketing generalist with strong local market fluency; you’ve owned positioning, messaging, and channel strategy - even if others pressed the buttons.
• Crypto user (hands‑on with wallets, exchanges, earning products) and deep familiarity with local crypto culture, media, and terminology.
• Exceptional writing quality and strong English.
• Analytical rigor: you turn messy signals into crisp recommendations and test briefs; comfortable with GA4, attribution/MMP dashboards, and competitive/traffic tools.
• Excellent stakeholder management: you enable central operators to execute faster and smarter.
• Bias for action, structured thinking, and high editorial standards.
• Fintech/crypto scale‑up experience; existing network across key publishers/creators/events; experience building small local teams once traction is proven.

Nexo benefits:

• Competitive compensation with performance bonus.
• Hybrid work.
• Dedicated learning budget.
• Comprehensive health & wellness perks.
• Regular team events.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.

This role is fully remote within the US.

What You’ll Do

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer’s trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

What You Bring

• 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
• You’re familiar with DRGs and how they translate into payment
• You take radical ownership over your clients’ success
• Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
• You are gracious, empathetic, and excellent in written and verbal communication
• You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
• You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
• You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

Nice to Haves

• Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
• Prior experience at a startup–especially as the first Customer Success Manager on a team
• Experience using Salesforce, ChurnZero, or similar
• Comfort with ad hoc data analytics

Compensation

• $140,000 - $160,000 salary

#LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options– Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24⁄7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth.

Client-Facing Delivery Expectations:

• Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region
• Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results
• Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Collaborate with the market teams to lead Joint Operating Committee meetings
• Identify new growth opportunities in collaboration with business development

Supporting the Partner Success Team:

• Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale
• Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates)
• As the team grows, supervising manager and associate level team members.

Internal Governance and Communication:

• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Organic growth: Provide input to the product and solution development process as the “voice of the customer”

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

• A strong relationship builder, who is passionate about serving children and their families with medical complexity
• Functional experience with client-facing teams and responsibility for driving business results
• Must possess a “commercial mindset” to help the company meet its high growth goals
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
• Strong critical thinking and problem-solving skills
• Successful track record of leading and scaling teams, and supporting growth within the team
• Ability to make clear, strategic decisions quickly, while managing multiple priorities at once.
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans
• 5+ years’ experience in a client-facing/client success role, preferably with health plan clients
• Willingness to travel (20-30%)

What We Offer (Benefits + Perks)

The role offers a base salary range of $160,000 - $180,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

About Reactivate ☀️

Reactivate, an Invenergy company, is a mission-driven organization that develops, owns, and operates renewable energy solutions that are designed to improve quality of life for communities, with a focus on meaningful benefits for working-class people across the country. Focus areas include community solar, commercial & industrial solar, small utility-scale solar, energy storage, and EV charging projects. By delivering economic development and energy resiliency with renewable energy solutions, Reactivate provides energy cost savings, job opportunities, workforce training, and opportunities for businesses, while creating positive social and environmental impact.

Reactivate was founded by Invenergy and Lafayette Square.

To learn more, visit us at www.reactivate.com.

We are thrilled to become ✨ Great Place to Work Certified✨! The Great Place to Work Certification is the most definitive “ employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience - specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place to Work Certified.

The Senior Engineering Manager will lead our engineering team in the development and execution of distributed generation solar and storage projects including but not limited to commercial & industrial, small-scale utility, community solar and landfill. This role involves managing a team of engineers and overseeing end-to-end technical design and engineering processes and supporting construction management

Responsibilities ⚙️

Management

• Conduct performance assessments to provide feedback, promote individual growth and ensure alignment with organization goals
• Collaborate with the Vice President, EPC to strategically manage resource allocation
• Oversee daily team workflows by facilitating capacity building and deliver targeted training initiatives to drive team efficiency

Technical Evaluation

• Analyze site parameters, interconnection studies and customer loads to determine optimal system sizing and configuration
• Conduct shading analysis, structural assessments and electrical reviews to inform equipment selection and layout
• Model proposed designs in PVsyst or similar tools to predict energy products and economic performance
• Select appropriate technologies for projects, including modules, inverters, racking and system balance

Design Execution

• Lead the engineering team in creating permit/construction drawing sets that meet codes and client standards
• Direct internal and external resources to produce comprehensive construction documentation packages
• Manage relationships with third-party engineering firms to ensure quality deliverables
• Specify electrical protection, monitoring, and control schemes to meet utility and grid stability requirements.
• Develop equipment specifications, bills of materials, and detailed scopes of work for procurement and construction
• Coordinate technical reviews and secure permit approvals from relevant authorities
• Review detailed civil, structural, and electrical engineering design packages for compliance with technical specifications
• Stay updated on advancements in PV modules, inverters, racking, and energy storage technologies

Construction Support (in coordination with Construction Project Management team)

• Provide technical supervision to contractors during system installations to ensure adherence to plans
• Collaborate with EPC contractors through procurement, construction, and commissioning phases
• Review shop drawings, inspect deliveries, and witness factory testing as needed.
• Oversee punch list inspections, testing, and commissioning of systems before final approval
• Compile as-built drawings, operations manuals, warranty documentation, and other project closeout materials
• Respond to contractor RFIs, participate in construction meetings, and review QA/QC documentation
• Conduct site visits to evaluate constructability and support construction progress

Requirements 🎓

• Bachelor’s degree in Engineering (Mechanical, Electrical, Civil)
• 5 - 8+ years of experience in engineering in the renewables industry, with at least 3 years in a leadership/management role
• Expertise in solar plant equipment, including PV modules, racking systems, inverters and electrical balance of plants
• Expertise in NEC codes a plus
• NABCEP, PV Installation Professional Certification a plus
• Experience reviewing civil, structural, or electrical engineering design packages
• Proficiency with PVSyst, System Advisory Model (SAM) programs, AutoCAD, PVcase, ArcGIS, Helioscope, and Aurora Solar is a plus
• Experience managing third-party due diligence studies and energy production estimates
• Ability to multi-task and manage deliverables for multiple projects at a time
• Excellent organizational, interpersonal, time management, and problem-solving skills
• Travel required up to 20%
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future

The annual base salary for this position is $140,000 – $180,000. Reactivate considers several factors when determining base pay offers such as (but not limited to) scope and responsibility of the role, candidate’s work experience and/or education, training and certifications among other key skills at the time of offer.

Why Reactivate ⚡

To support our incredible team and their families beyond the workplace, Reactivate provides an outstanding benefits package effective day one of employment. In addition to medical benefits, 401(k) options, professional development opportunities and a competitive paid time off policy, we allow work flexibility to contribute to a valuable work-life balance.

At Reactivate, we build our teams, cultivate our leaders, and foster an environment where everyone feels valued, respected, and empowered to be their authentic selves. These values are at the core of our organization, strengthening our team and fueling innovation and progress

We strive to create workplaces that reflect the communities we serve, and we believe that our differences enable us to be a better team. We are not just looking for a culture fit — we are looking for a culture add. If you’re looking for a career where your unique talents are celebrated, your voice is heard, and your contributions make an impact, Reactivate is the place for you.

➡️Upon submission, we want to empower you to record your name via the Name Pronunciation Tool so that our hiring team can ensure they are pronouncing your name correctly and that you feel properly acknowledged.

Reactivate is proud to be an equal opportunity employer. All employment decisions at Reactivate are based on business needs, job requirements and individual qualifications, without regard to, race, religion, color, national origin, sexual orientation, sex (including pregnancy), age, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics

🚨By submitting an application, you acknowledge that we may disclose the contents of your application with certain of our third-party applicant tracking systems including, without limitation, Greenhouse’s applicant tracking system, and you expressly consent to such disclosure.

Main Areas of Focus: Subscription/recurring giving growth · Donor acquisition, retention & lifecycle · Paid media leadership

Location: Remote, Nashville, TN preferred · Monthly travel to Nashville required

Eligibility: charity: water hires from all 50 states. At this time, we are only considering candidates eligible to work in the U.S. without sponsorship.

HIGHLIGHT

As Director of Consumer, you will own charity: water’s most important revenue mandate: growing the Spring, our recurring giving community and the financial engine that sustains the mission. You’ll lead a team responsible for every stage of the consumer donor journey, from first gift to long-term commitment, building the systems, programs, and channels that bring new donors in and deepen their connection over time. Reporting directly to the VP of Global Marketing & Partnerships, you will own a full-funnel fundraising strategy spanning paid acquisition, lifecycle retention, and campaign management; directing agency and contractor partners on paid media while managing two direct reports. This is a role for someone who thinks in lifetime value, builds in systems, leads with data, and is energized by the idea that more Spring donors means more clean water for communities in need.

JOB SUMMARY

The Director of Consumer will  own charity: water’s $25M+ consumer revenue target. Your north star is Spring: the number of recurring donors enrolled, how much they give, how long they stay, and how many move deeper into their giving over time.

You set the strategy, hold the brief, and own the outcomes: campaigns drive 1x giving, lifecycle keeps donors and moves them deeper and paid media finds the next audience. Your job is to architect that engine and hold all of it accountable to Spring growth.

Paid media is central to this role. You are fluent in performance marketing — strategy, channel mix, audience targeting, creative testing, budget management and experienced directing agency partners to execute against your vision. Long-term, you’re building toward an AI-optimized model that reduces cost and agency dependence. You understand where that trajectory leads and are actively steering toward it.

YOU’LL BE RESPONSIBLE FOR…

Spring Revenue & Donor Growth

• Owning charity: water’s Spring recurring revenue target — acquisition, retention, upgrade, and LTV — as the primary measure of team success

• Building and managing the full-funnel consumer donor journey from first gift through multi-year commitment. Actively looking at how to accelerate a donor’s depth of giving and move consumer donors into Mid & Major portfolios

• Designing and optimizing the 1x-to-Spring conversion pathway, evaluating one-time giving programs primarily through a recurring conversion lens

• Partnering with the VP and Revenue Resources team to define ‘major donor ready’ signals and build the handoff infrastructure that captures them

Paid Media & Agency Leadership

• Owning paid acquisition strategy across all channels (paid social, paid search, TV/CTV, display, direct mail); setting the brief, directing agency and contractor partners, and holding them accountable to performance

• Managing a multi-channel paid media budget with rigor — forecasting, tracking, and reporting on CAC, CPA, ROAS, and revenue attribution

• Building toward an AI-optimized media operating model that replaces long-term agency dependence,  staying current on how AI is reshaping paid acquisition and accelerating its integration it into how the team operates

Team Leadership & Channel Management

• Managing and developing two direct reports: Campaign Senior Manager and Lifecycle Senior Associate, with clear performance expectations and regular developmental feedback

• Building the feedback loops between paid media, lifecycle, and campaign functions that compound learning across every activation

• Owning channel performance metrics: CPA, ROAS, retention rate, upgrade rate, Spring conversion from 1x, and LTV

• Leading the Consumer team’s experimentation and testing infrastructure; frameworks that generate learning across creative, audience, and channel, not one-off tests

Systems & Cross-Functional Collaboration

• Partnering with Growth Product to improve Spring conversion rates, ARPU, and retention through landing page and onboarding experimentation

• Partnering with Data & Analytics to establish Spring donor performance reporting as a single source of truth across acquisition, retention, upgrade, and LTV

• Collaborating with Corporate Partnerships on shared audience strategy; partnership-driven awareness feeds paid retargeting poolsWorking with Revenue Resources on the upgrade pathways that move Spring donors toward major giving

• Integrating AI tools into Consumer team workflows; creative optimization, audience targeting, performance monitoring

YOU MUST HAVE…

• 8-10 years in consumer marketing or fundraising with direct ownership of revenue targets, including significant time in a growth or performance marketing capacity

• Hands-on paid media experience, you have personally directed paid acquisition strategy across digital channels (Meta, Google, paid social) and understand media planning, audience targeting, creative testing, and budget management at a meaningful scale. Agency direction experience required.

• A commitment to integration & collaboration. You’re more eager to see the organization’s revenue grow then just Consumer. You work well with Product, Engineering, and Design teams to deliver exceptional experiences and strong experimental designs.

• Extensive experience with subscription or monthly giving programs.  You have owned a recurring revenue product (subscription, membership, or monthly donor program) and have demonstrated results in acquisition, retention, and upgrade.

• Full-funnel fluency: you’ve managed or closely directed paid acquisition, lifecycle communications, and campaign programs as an integrated system, not separate functions

• Experience managing direct reports and agency or contractor relationships. You’ve developed people and held external partners accountable to performance

• Strong analytical instincts. You are comfortable with CAC, LTV, retention cohort analysis, and the metrics that distinguish a healthy recurring revenue program from one quietly eroding

• Clear POV on how AI is changing paid media and marketing operations and a track record of leaning into new tools before they become standard

IT’S AN ADDED PLUS IF YOU HAVE…

• Experience in nonprofit fundraising or with mission-driven consumer audiences

• Familiarity with direct mail as a channel; audience segmentation, cadence strategy, creative testing

• Experience building or scaling a recurring giving or membership program from the ground up

YOU’LL BE SUCCESSFUL IF…

You are Spring-obsessed. You think about donor lifetime value, recurring enrollment, and retention rate the way a SaaS operator thinks about MRR and churn. You know that a donor who stays is worth more than three who leave. The mission is the reason the number matters and you hold both.

You think in systems, not tactics. You don’t just run campaigns, you build the infrastructure that makes every campaign smarter than the last. Testing frameworks, performance feedback loops, cross-channel learning; these are how you create leverage from a lean team.

You lead people with clarity. Your team and agency partners know what they own, what success looks like, and how their work connects to the larger goal. You develop talent, resolve ambiguity early, and create an environment that attracts strong performers.

You are AI-forward, not AI-curious. You’ve already started building AI into how you work; creative testing, audience analysis, performance monitoring. You understand where media buying is going and are building toward it, not managing around it.

You take initiative.

You see something that needs improvement and you take action. You propose solutions to problems and research subjects that will help you do your job better. You’re proactive about making sure various departments have the information they need about your projects.

You have a team ethos.

You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

TEAM OVERVIEW

The Marketing & Partnerships team is a deeply passionate and highly skilled group of storytellers, marketers, and makers. We create innovative campaigns, craft powerful stories, and deliver world-class experiences to help the world, along with our amazing community of supporters, become more aware of the global water crisis and inspire them to join us in our mission to end it.

HIRING TIMELINE

This role was posted on June 1, 2026 and will remain open for approximately 90 days.

SALARY RANGE

This is an exempt role with a range of $149,000 - $158,000 a year.

BENEFITS & PERKS

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 85% + Dental/Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, and a You-do-You Perk

TSA Pre-check reimbursement

Flexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch

2-4 annual travel requirements that foster team alignment, connection and in-person collaboration

ORGANIZATIONAL OVERVIEW

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.

Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

You will be joining Airbnb’s Recruiting Operations team; a highly collaborative, technically sophisticated group that sits at the intersection of data, systems, and recruiting strategy. This team partners closely with Recruiting Leadership, People Analytics, and Engineering to ensure that Airbnb’s recruiting infrastructure is scalable, insight-driven, and always evolving. As the Manager of Recruiting Tech & Data, you will serve as the senior data and systems partner across these functions, bringing both technical depth and strategic influence to every conversation.

The Difference You Will Make:

In this role, you will own Airbnb’s recruiting tech stack at a strategic level; shaping its architecture, leading a team of technically strong analysts, and driving the data and systems decisions that help recruiting leadership make better, faster decisions. Success in this role looks like a recruiting infrastructure that is well-governed, scalable, and continuously delivering actionable insight — with your team recognized as the go-to partner for hard problems like build vs. buy decisions, data architecture trade-offs, and recruiting tech investment strategy.

A Typical Day:

Lead & Develop the Team

• Manage a team of Recruiting Tech & Data Analysts; set high expectations and develop people with consistency and care
• Build a team culture grounded in technical rigor, reliability, and service — where stakeholders trust the data and the systems
• Hire for technical depth and communication strength — analysts who can solve hard problems and explain them simply
• Coach individuals toward greater scope; give honest feedback and advocate actively for their growth

Own the Recruiting Tech Stack Strategy

• Define and own the roadmap for Airbnb’s recruiting technology ecosystem — ATS, CRM, sourcing, scheduling, and adjacent tools
• Lead build vs. buy vs. integrate evaluations grounded in recruiter needs, technical feasibility, and long-term scalability
• Drive complex system implementations, migrations, and integrations in partnership with HR Tech and Engineering
• Manage senior vendor relationships; negotiate contracts and SLAs; hold vendors accountable to outcomes

Data Architecture & Governance

• Design and own the data architecture for recruiting — how data flows between systems, where sources of truth live, and how quality is maintained at scale
• Establish and enforce data governance standards across the recruiting org; build the processes that keep data trustworthy over time
• Lead major data initiatives — migrations, audits, taxonomy redesigns — with structured methodology and clear communication

Advanced Analytics & Recruiting Insight

• Build reporting infrastructure that goes beyond status tracking: trend analysis, predictive models, and insights that shape how recruiting leadership sets direction
• Partner with People Analytics on shared data products, metric definitions, and long-term analytical capabilities
• Translate complex analytical findings into clear, decision-ready narratives for recruiting leadership and executive audiences

Cross-Pillar Technical Leadership

• Serve as the senior technical partner for Product & Enablement and PMO on their systems-dependent initiatives
• Stay current on the recruiting tech and HR data landscape; bring relevant capabilities into the function before they’re requested
• Represent Recruiting Systems & Data in senior leadership forums; communicate the pillar’s strategy, progress, and value clearly

Your Expertise:

• 7-10 years in recruiting systems, HR technology, or people analytics; at least 1-2 years managing a team
• Deep expertise in enterprise ATS administration and configuration; ideally with multi-system integration experience
• Strong technical credibility; familiarity with data modeling or analytics engineering preferred
• Demonstrated experience leading system implementations or migrations at significant scope and complexity
• Strong people leadership skills — able to hire, develop, and retain technically strong analysts
• Excellent communication; able to translate technical complexity into crisp, decision-enabling language for non-technical audiences
• Travel requirements (if applicable)
• Bonus skill-sets: Background in HR Tech implementation, solutions architecture, or people data strategy

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We’ll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$168,000—$210,000 USD

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of  what we do:

• UK & Ireland’s premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW
• We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

Job Description

Overview

As an AI Technical Lead / Architect focused on Generative and Agentic AI, you will architect, design, and lead the delivery of production-ready, enterprise-grade AI systems. You will take ideas from early experimentation and prototypes through scalable, secure, and reliable AI solutions used by real customers and internal users.

The role focuses on building intelligent, agent-based systems that can reason, plan, integrate with tools, and make autonomous decisions at enterprise scale.

Strong engineering mindset with end-to-end ownership, experience delivering real-world AI solutions at enterprise scale, and ability to mentor and influence across teams.

Key Responsibilities

Technical Leadership & Architecture

• Provide technical leadership and architecture for Generative and Agentic AI initiatives
•  Design end-to-end AI system architectures covering orchestration, data, APIs, security, and deployment
• Build LLM-based solutions using RAG, embeddings, prompt engineering, function calling, and agentic workflows
• Ensure production readiness including CI/CD, testing, observability, scalability, security, and cost optimization
• Mentor AI engineers and collaborate with business and technology stakeholders

Generative & Agentic AI Engineering

• Design and build LLM-based systems using techniques such as:
•  Retrieval Augmented Generation (RAG)
•  Embeddings and vector search
• Prompt engineering and prompt optimization
• Function calling and tool usage
• Agentic and multi-agent workflows
• Build AI systems that integrate LLMs with APIs, data platforms, enterprise applications, and workflow engines
• Apply modern AI evaluation approaches including automated testing, benchmarking, and qualitative + quantitative LLM evaluation

Engineering Exc ellence & Operations

• · Apply strong software engineering and distributed systems principles to AI development
• · Design for observability, including logging, metrics, tracing, alerts, and model performance monitoring
• · Diagnose and resolve production issues related to latency, reliability, data quality, and model behavior
• · Balance innovation speed with operational excellence and long-term maintainability

Collaboration, Enablement & Mentorship

• · Work closely with business stakeholders to translate real-world problems into AI-driven solutions
• · Partner with AI engineers, data scientists, and platform teams to scale delivery
• · Mentor and coach engineers on Generative AI, Agentic AI, and cloud-native best practices
• · Support low-code and Copilot/Flow-style solutions where appropriate, while ensuring architectural integrity

Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.

• 10+ years of experience in software engineering

Programming & Engineering

•  Python
•  REST APIs
•  CI/CD pipelines
•  Automated testing
•  Distributed systems design
• Generative & Agentic AI
•  Generative AI and LLM-based systems
• Agentic and multi-agent workflows
• Retrieval Augmented Generation (RAG)
• Embeddings and vector databases
• Prompt engineering and prompt optimization
•  LLM evaluation and testing strategies

· Cloud & AI Platforms

• Azure OpenAI
• Azure AI Services
•  AWS Bedrock
• Amazon SageMaker

· Production & Operations

• Observability (logs, metrics, tracing, alerts)
• Monitoring and reliability engineering
• Performance tuning and cost optimization

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address][EM1]  at Version 1. We will consider all requests carefully, respectfully and confidentially.Video links:

https://www.youtube.com/watch?v=F_d3ELTH5zo

[EM1]Please add the email address for the lead recruiter

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an Engineering Manager to build, develop, and partner with a growing team of 5-10 ML Engineers working on AI systems that power our digital forensics capabilities. You’ll be responsible for hiring, coaching, career development, and performance; raising the bar on AI/ML craft by shaping standards, developing engineers, and building a strong community of practice across the team.

Distributed across Canada and Sweden, our MLEs work in cross-functional groups alongside Software Engineers and SDETs, and are organized around missions like Search and Enrichment rather than by technical discipline. As part of the AI Engineering leadership team, you’ll work alongside peers to build cohesion across those groups, partner with Tech Leads to shape how we approach difficult technical problems, and collaborate with Product and UX to make sure the team is solving the right problems for our users.

From building AI that investigators can trust to turn months of case work into days, to figuring out what ‘good’ looks like when users are searching for a needle in a haystack they’ve never seen before, our team works on challenging and meaningful problems. If these are the kinds of problems that interest you, then you will feel at home on this team!

What You’ll Do

• Drive operational excellence. Stay accountable for what the team ships, and continuously improve how we work by building frameworks for efficient, high-quality delivery. Protect team autonomy by bringing clarity and keeping decision making complexity low.

• Guide technical execution. Stay close enough to the technical work to ask sharp questions, spot risks, and help the team weigh trade-offs. Partner with Tech Leads to ensure complex initiatives have the right direction, and that our systems are adaptable and aligned with long-term goals.

• Coach and grow engineers on the team. Help them scope ambiguous projects, navigate tough technical trade-offs, and prepare for high-stakes conversations. Create opportunities for them to take ownership and expand their impact, and support them through clear, actionable feedback.

• Foster a culture of experimentation. Create an environment where the team can safely share and test ideas, measure results, and learn quickly from each other and our data to keep pace in a rapidly evolving space.

• Lead with context and collaboration. Work across Product, UX, and engineering leadership to align roadmap goals with team capacity and ensure the team is solving the right problems for our users.

• Nurture a high-performing, distributed team. Evolve our processes and communication patterns to enhance our distributed collaboration while maintaining a high level of trust within the team. Leverage our time zone coverage in Canada (ET/MT) and Sweden (CET) as an advantage, not a constraint to overcome.

• Drive thoughtful AI-assisted development practices. Figure out where AI development tools accelerate the team versus where they create risk, and raise our standards accordingly. Cut through the noise to determine what adds real value vs. what is only hype.

What We’re Looking For

We are looking for a leader who combines genuine passion for developing people with enough AI/ML depth to coach effectively, weigh in on technical trade-offs, and raise the bar on our practices. We care more about demonstrated impact and capabilities than whether you check every box.

• 3+ years managing or leading teams of engineers, with a track record of building healthy teams, delivering results, and coaching people through growth (regardless of title);

• Hands-on experience building applied AI/ML systems. Enough to understand what good looks like, evaluate technical judgment, and have credible conversations on technical topics with the team;

• A genuine coaching mindset. You find satisfaction in other people’s growth, give direct and useful feedback, and have coached Senior and Staff-level engineers; people who don’t need hand-holding but benefit from thoughtful partnership;

• Sound technical judgment. You can navigate complex decisions, weigh trade-offs, and help teams move toward adaptable, maintainable solutions, even when the right answer isn’t obvious;

• Strong cross-functional instincts. You communicate clearly with engineers, PMs, UX, and leadership, and understand that your job is to make the whole system work, not just to deliver features;

• Experience working effectively across distributed teams. You understand that “remote” and “distributed” are different things, and know how to build cohesion when people aren’t in the same room;

• Familiarity with AI-assisted development tools and a perspective on how to effectively integrate them into engineering workflows and team practices;

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience.

Nice to Have Skills

• Experience in high-stakes domains (security, healthcare, legal) where correctness matters;

• Experience with AI/ML in constrained deployment models (on-prem, edge, air-gapped);

• Experience building and operating scalable, distributed systems;

• Familiarity with MLOps tooling (e.g., experiment tracking, model versioning, CI/CD for ML).

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

784,000 - 1,250,000 (SEK) a year

Salary range (min - max)

Position Type: New position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE– We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.

Headquarters: Remote

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Security at Valon

Our customers entrust us with some of their most sensitive and personal financial information, and it is the ultimate mission of Valon’s Security team to ensure we have sound programs, processes, and automation in place to safeguard our customers’ data. The Security team protects the infrastructure and data for processing billions of dollars of mortgage loans.

In addition to protecting Valon’s internal systems, the Security team partners closely with Product and Engineering to design and deliver secure, scalable, and trustworthy capabilities for ValonOS. We work cross-functionally across all teams at Valon to enable security throughout the organization. We engage with external security auditors, pentesting firms, and partners to continuously evaluate Valon’s security posture.

Valon offices are located in New York City and San Francisco, but we fully support remote work!

About the Role

We are seeking a seasoned and highly skilled Staff Product Security Engineer - Customer Platform to join our growing team! As a key security member at Valon, you will play a critical role in ensuring the security of our organization's systems, cloud infrastructure, products, and data.

This role blends product security architecture and technical control implementation, incorporating security by design into ValonOS. You will be hands-on and help shape how security is designed, built, and scaled across our SaaS platform both in foundational infrastructure and in customer-facing security features.

Responsibilities

• Define and evolve product security architecture and strategy for Valon’s multi-tenant SaaS platform

• Architect and guide secure implementation of customer-facing security capabilities in conjunction with Engineering (e.g., authentication / authorization models, identity integration, access controls, audit and logging, encryption / key management)

• Build and maintain security reference architectures and standardized secure design patterns for product teams

• Lead threat modeling, security design and code reviews for new features, services, and major architectural changes

• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for product and data security risks

• Support vulnerability triage, remediation strategy, and root cause analysis for product security issues

• Support security compliance and regulatory needs (e.g., SOC 2, CCPA, NYDFS, FTC), including customer-facing security discussions and due diligence

• Develop, implement, and enforce security policies, standards, and procedures

• Support operational activities including security advisory and consultative reviews, incident response, issue remediation, and other security processes

Ideal Background

• Extensive experience in product security, application security, or security architecture roles, with ownership of security design for SaaS platforms including multi-tenancy and customer-facing security capabilities.

• Strong background in cloud security and modern infrastructure, with hands-on experience securing cloud environments (GCP preferred).

• Proven experience in SaaS IAM and tenant security (e.g., authentication/authorization, RBAC, SSO/SAML/OIDC, SCIM, MFA, audit logs).

• Expertise in designing secure platform controls (e.g., APIs, service-to-service auth, encryption/KMS/CMEK, logging/monitoring)

• Demonstrated ability to build and maintain security reference architectures.

• Expert-level experience leading threat modeling and security design reviews including security-focused code reviews.

• Applied knowledge with industry security and compliance frameworks (OWASP, NIST, CIS, SOC 2/ISO 27001 concepts)

• Highly hands-on engineer with proven ability to operate autonomously, drive multiple complex cross-functional efforts, and influence independently.

• Excellent communication and collaboration skills, including the ability to explain complex security concepts to both technical and non-technical stakeholders.

• Prior software engineering experience and/or coding ability (Python) is preferred.

• Experience working in high-growth or startup environments is a plus.

Minimum Qualifications

• 8+ years in progressive senior security engineering or architect level roles, with 3+ years leading security design for enterprise-grade cloud and SaaS platforms

• Bachelor's degree in Information Security, Computer Science, Technology or related field

• Relevant security certifications (e.g., CISSP, CISM, CCSK, CCSP or similar)

• Proven ability to design security reference architectures and implement customer platform security controls and technologies (IAM, API security, encryption/key management, logging/monitoring and others)

• Hands-on experience with modern security technologies and tooling across cloud and application security

Benefits

• Base Compensation Band: $190K - $260K. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: Flexible paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

To apply: https://weworkremotely.com/remote-jobs/valon-tech-staff-product-security-engineer-customer-platform

About ClickHouseRecognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies.

Posting Date05/28/2026417 Ware Ave, Rockford, Illinois, 61107-6413, United States of AmericaRemote position, but candidate must reside in: North Dakota, South Dakota, Wisconsin, Minnesota, Illinois, Michigan, Indiana, Ohio, Kentucky, Virginia, or West Virginia Preferred Markets: Chicago, IL or Minneapolis, MN Position SummaryAt DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Strategic Consulting Alliance Manager leads and scales NiCE’s relationships with our top-tier global strategy and transformation consulting partners. This role serves as the single accountable executive owner of these alliances globally. In collaboration with the VP, Strategic Partnerships and Alliances, you will define strategic direction, establish a durable operating model, and convert alignment into scaled commercial and transformational outcomes across regions and industries.

In This Role, You Will

• Manage NiCE’s global strategic consulting alliances, including pipeline growth, customer impact, and long-term expansion across priority industries.
• Define and run NiCE’s operating model for these partnerships, spanning governance, joint planning, enablement, and execution across regions.
• Set joint priorities, resolve escalations, and ensure coordinated execution across global and regional teams.
• Shape and lead co-selling of complex, CxO-level enterprise AI transformation opportunities that leverage NiCE’s AI, cloud, and digital platforms.
• Coordinate internal stakeholders (product, research, GTM, legal, communications) to support partner-led strategic engagements and lighthouse opportunities.
• Establish and enforce clear IP, quality, and conflict-of-interest guardrails across joint engagements and any co-developed assets.
• Define vertical strategy and select flagship reference customers in partnership with NiCE’s strategic consulting alliance partner across priority industries.
• Build and coordinate a dedicated alliance pod over time (matrixed team), spanning partner management, technical leadership, enablement, and operations; provide day-to-day direction and ensure accountability through clear goals, routines, and stakeholder alignment.
• Establish durable reporting, metrics, and operating cadence to ensure consistent alliance performance and continuous improvement.

Have you got what it takes?

To be successful in this role, you’ll bring a combination of strategic consulting partnership experience, commercial leadership, and deep enterprise AI fluency:

• 5+ years in strategic alliances, partner sales, enterprise sales, or ecosystem leadership with extensive experience working in or with top tier advisory consulting firms.
• A strong combination of technology fluency and commercial leadership, ideally across business development, industry advisory, or alliances/partnership roles at a leading technology company.
• Proven ownership of global, multi-year strategic partnerships with executive accountability and measurable outcomes.
• Demonstrated success shaping and closing high-stakes, board-level enterprise transformation opportunities.
• Ability to design and scale joint operating models between senior, partner-led organizations.
• Strong executive presence with comfort operating under ambiguity, complexity, and accountability.
• Ability to influence cross-functionally across product, research, sales, legal, communications, and partner organizations.
• Industry expertise in at least one of the following verticals: Financial Services; Pharma & Life Sciences; Healthcare; or Retail.
• Deep literacy in enterprise AI, data, and cloud transformation.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team.

The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices.

General Roles and Responsibilities

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
• Full ownership & accountability of projects (Day 1)
• Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
• Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
• Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
• Responsible for customer satisfaction and transaction survey results conducted for project management community
• Defining project goals and delivery plans, KPIs for project managers and objectives
• Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
• Directly responsible for improving and maintaining long-term customer satisfaction goals
• Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor
• Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
• Provide guidance to other PMs while working with the assigned major account
• Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
• Serve as an escalation point for the customer

Requirements

• At least eight to ten years of account & customer management experience

• At least three years of management experience

• Knowledge of both theoretical and practical aspects of project management

  • PMI Certification is an asset

• Contact Center industry background (Avaya, Cisco) and strong technical orientation

• Software / solution deployment projects delivery experience in the IT world

• Experience working in multi-culture environment, serving regional and global customers

• Bachelor or Masters degree in IT management or Business preferred

Competencies

• Customer Management

  • Excellent communication and presentation skills, mainly with executives
  • Understand the client business and technical environment – be a business enabler
  • Able to identify potential challenges, mitigate risks and manage escalations

• Account Management

  • Strategic – be able to anticipate down the road initiatives with clients
  • Good business and financial understanding
  • Lead team and processes on time-on budget-on quality

• Leadership and management

  • Ability to develop, drive, and contribute in a high performance team
  • Ability to manage a team in matrix environment
  • Ability to partner, align and coordinate with the sales team.

Key Success Factors

• Delivery performance
• Customer Satisfaction – internal and external
• Business growth; new services booking and reoccurring revenue
• Optimization of P&L

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.